Privacy Policy for movepainless.com
Last Updated: 07/08/2025
pAInless ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website movepainless.com (the "Site") and use our services (the "Service").
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
a) Personal Data
Personally identifiable information, such as your name and email address, which you voluntarily give to us when you fill out our contact form or subscribe to our newsletter.
b) Sensitive Health-Related Data
When you purchase our Service, you voluntarily provide us with detailed information through our questionnaire, which may include:
• Age, gender, height, and weight.
• Detailed descriptions of your pain, its location, duration, and intensity.
• Information about your physical activity levels, work habits, injury history, and surgical history.
• Your personal health and fitness goals.
We treat this information with the highest level of care and confidentiality.
c) Financial Data
We do not collect or store any financial information. All payments are processed by our third-party payment processor, Stripe. We encourage you to review their privacy policy and contact them directly for responses to your questions.
2. How We Use Your Information
Having accurate information permits us to provide you with a safe, effective, and customized experience. Specifically, we use the information collected to:
• Create and deliver your personalized 2-week exercise plan.
• Communicate with you regarding your order and provide follow-up support.
• Send you our newsletter, if you have subscribed.
• Respond to your inquiries via our contact form.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to others. We may share information we have collected about you in certain situations with our third-party service providers (sub-processors) who perform services for us or on our behalf:
• Typeform: To collect your questionnaire responses.
• Stripe: To process your payments.
• Zoho Mail: To communicate with you via email.
• Loops: To manage our newsletter subscriptions.
• Framer: To host our website.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
5. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right to:
• Access, update, or delete the information we have on you.
• Rectification, objection, and restriction of processing.
• Data portability.
• Withdraw consent.
To exercise these rights, please contact us at contact@movepainless.com.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at contact@movepainless.com.